Terms & Conditions
This is the current version of our terms and conditions for ‘Eason Aesthetics’ and was last revised on 15th August 2022.
1. Introduction
1.1 These are the terms and conditions on which we supply the services to you.
1.2 “We” are Eason Aesthetics Ltd as described in clause 2.1 below. “You” are the person or persons as identified in clause 2.2 below.
1.3 If you supply us with personal information about you and/or someone on whose behalf you are acting, the terms of our Privacy Policy will apply. This will include making your information available to our staff.
1.4 Please read these terms carefully before you submit your request for services to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.5 Definitions. For ease of reference the following terms have these meanings in the terms:
"Booking" is a booking made by you for a consultation with a member of our staff
“Consent Forms for Treatment” are the forms you are required to sign to confirm consent to Treatment
“Costs” are the prices of our services which you agree to pay by entering into a contract with us
“Cancellation Fee” has the meaning given in section 5.6
“Privacy Policy” is the policy at www.dermalfillersbromley.co.uk/privacy-policy, as updated from time to time, which forms part of these terms
"Service" or "Services" refers to those Eason Aestehtics services we provide to you
“Staff” means any member of our staff involved in providing services
“Treatment” is the treatment we provide including anti-wrinkle injections, dermal fillers or B12 injections as described on our website
“Website” is the website at which you can access these terms at any time at www.dermalfillersbromley.co.uk.
2. Information about us and how to contact us
2.1 Who we are: We are Eason Aesthetics Ltd, a company incorporated and registered in England and Wales. Our company registration number is 11023348 and our registered office is Erigal, Westbury Road, Bromley, BR1 2QB.
2.2 Who you are: You are the person(s) accessing our services in accordance with these terms for yourself and/or for another person such as a dependant.
2.3 Your authority and capacity: You confirm that you have the right, authority and capacity to enter into these terms. If you do not agree with all of the provisions of these terms, do not access our services.
2.4 How to contact us: You can contact us by telephoning us at the numbers set out on our website or via the form on our website. When you are accessing our services you will receive additional information about contacting us.
2.5 How we may contact you: If we have to contact you we will do so by telephone, text message, whatsapp message or by writing to you at the email address you provided to us in your request for services. Separate contact details must be provided for yourself and anyone on whose behalf you are accessing the services.
2.6 Keeping us up to date: You are responsible for providing us with current contact details for yourself and anyone on whose behalf you are accessing the Services including postal address, e-mail address and phone number. In the event that the last e-mail address provided to us is not valid, or for any reason is not capable of delivering to you the information included in the e-mail, our dispatch of the e-mail containing such information will nonetheless constitute effective notice of the information included in the notice. We will always make reasonable efforts to contact you and/or the person on whose behalf you are accessing the services.
2.7 "Writing" includes emails and text message. When we use the words "writing" or "written" in these terms, this includes emails and texts.
3. Your obligation to us
3.1 It is your obligation to ensure that the information you provide us with to use our service is correct.
3.2 You must always provide us with full, true and accurate information and correct any information already provided that later becomes or is found to be incomplete, untrue and/or inaccurate.
3.3 If you do not or cannot provide us with the information we need as described above we may not be able to provide the services to you and you may be subject to a cancellation charge. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. The same applies if we discover that the information you have provided is incorrect or misleading.
3.4 You must inform us without delay of any change in your personal circumstances that may be relevant to your treatment and/or to the consent given by you or any other person on whose behalf you are accessing these services.
3.5 You must inform us of any change in your address and/or contact details. If we are unable to contact you in order to take your instructions and/or seek payment we may not be able to provide you with services.
3.6 Unless we agree with you in writing to the contrary, you and your partner on whose behalf you are acting and who has entered into a contract with us in accordance with the process set out in section 3.4 will be jointly and severally liable for any monies owing to us in relation to that treatment. This means that we may seek payment from either of you.
3.7 You must comply will all laws applicable in the UK or any other location that you access the services from. If any laws applicable to you restrict or prohibit you from using the services, you must comply with those legal regulations or, if applicable, stop accessing and/or using the Service.
4. Our commitment to you
4.1 We will perform the services with all reasonable skill and care using our staff.
4.2 We confirm that our medical and other staff have all relevant qualifications and registrations where required and in accordance with UK requirements.
4.3 Whilst we make reasonable efforts to ensure that appointments run to time and in order to provide continuity of service, we cannot guarantee that appointments will not be delayed or that you will see the same member of staff on every visit.
5. Cancellations/refunds
5.1 Waiver of Cooling-Off Period: The law normally allows a contract made by website or over the phone to be cancelled by you within 14 days (the Cooling-Off Period). The exception to this is where you make an express request to us to provide the services to you in that period and the full services are carried out. By receiving any services, you acknowledge that you are making such an express request because we will perform our obligations in providing services as soon as the request is made and therefore that the terms of this clause 6 apply. In the event that you receive only some of the services that were contractually agreed to, you will be entitled to a proportionate refund for services you have not received in accordance with clauses 5.4 and 5.5.
5.2 No waiver of Cooling-off Period: If you choose not to waive your statutory right in this way, you acknowledge that we will not perform the services for you for the duration of the Cooling-Off Period.
5.3 Cancellations and refunds: You will be entitled to a refund where you cancel a Booking or Treatment, but in some circumstances we will be entitled to retain some fees from the advance payments you have made to us (“administration fee”). These circumstances are described in sections 5.4 to 5.7 below. We only retain fees to cover the reasonable costs and losses we have incurred by virtue of your decision not to proceed with a Booking or Treatment.
5.4 Cancellation charges and refunds for bookings made: Subject to termination of the contract, and subject to section 7.5, once we have entered into a contract with you for the initial Booking then the following cancellation and refund terms will apply:
5.5 If you cancel or reschedule an appointment with more than 48 hours’ notice you will be entitled to a full refund of the costs paid or be able to reschedule your appointment.
5.6 If you cancel or reschedule an appointment with less than 48 hours’ notice but there is more than 48 hours until your scheduled appointment, you will be entitled to a full refund of the costs paid less a Cancellation Fee of £50 to cover the cost of the appointment.
5.7 Services are not refundable once performed and are otherwise subject to our terms and conditions relating to refunds and cancellations;
5.8 If we decide, in our clinical discretion, that you are not suitable for treatment on medical grounds or we decide not to treat you for any other reason following a treatment booking, then we will refund your costs paid but we will deduct from the refund a cancellation fee to cover the costs of the treatment booking and other costs incurred by us.
5.9 If we decide for any other reason not to proceed with treatment then we will be entitled to retain a cancellation fee.
5.10 Refunds if we make significant changes to the services: If we significantly change the Treatment and you notify us that you wish to terminate your contract with us, you will be entitled to a refund of your costs paid but we will deduct from the refund a cancellation fee.
5.11 Payment of refunds: Where you have paid for the services and you are entitled to a refund as described above, then at your option we will either issue a credit note or we will return the amount you are due in accordance with the following terms:
5.12 We will make the reimbursement without undue delay, and not later than 28 days after the day on which we are informed about your decision to cancel your services; and
5.13 We will make the reimbursement using the same means of payment as you used for the initial transaction and, in any event, you will not incur any fees as a result of the reimbursement.
6. Late arrival to appointments
6.1 Patients who attend over 15 minutes late may not be seen as they disrupt the running for the day which impacts on other patient’s treatment slots.
7. Consultation appointments
7.1 All our appointments are consult and treat on the day. A consultation only appointment is charged at £50 (the booking deposit you pay) and is not transferable to a treatment at a later date.
8. Price structuring, packages & products
8.1 Our website includes indicative information about our costs. The detailed costs for all other treatments which you will pay will be explained by the clinician before entering into a contract with us for treatment.
8.2 All prices are in pounds sterling.
8.3 Services are not refundable once performed and are otherwise subject to our terms relating to refunds and cancellations.
8.4 We accept payment by debit card, credit card, bank transfer or cash.
8.5 We can charge interest if you pay late: If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of National Westminster Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
8.6 Whilst there are many bespoke packages, individual quotes may vary due to quantities used. Different facial appearances may require more or fewer treatment syringes or the treatment itself may be different to what is listed following consultation and facial assessment. This will be discussed with you by your practitioner on the day of treatment. You can see a full price list on the website.
8.7 In some treatment cases there may be additional dermal filler product left after a treatment has been completed. You may choose to use this in the same appointment for another treatment type or after consent the remaining filler can be stored in a refridgerator with the needle detached and rubber cap fitted, for use in an additional appointment that is within the following 2 weeks. If you wish to read further information on the safe storage and reuse of filler products please read the latest research available on the National Library of Medicine (2010), PubMed (2019), MD Edge Network & Medical Xpress (2017).
8.8 Any treatment packages must be agreed and paid for before treatment commences.
9. Patients complaints/reviews
9.1 In the event of a possible adverse reaction to a product following treatment please contact us as soon as possible – one of our practitioners will then contact you as a matter of urgency
9.2 If you have a query regarding asymmetry then please contact us with photographs. If a review/correction is required, an appointment will be booked for you. At this appointment, we will review your before and after photos, your treatment record, and the outcome of your treatment to decide what action is required.
9.3 If required, we endeavour to offer all review appointments within 14 days of your request. Please note that once confirmed, we do not offer patients the opportunity to reschedule review appointments.
9.4 If you do not attend your review appointment, further review appointments will not be offered. Exceptions may be made in extenuating circumstances.
9.5 All review appointments for anti-wrinkle treatments must be requested between 14 and 21 days following the initial treatment. The review appointment will be booked in for no later than 28 days after the initial treatment. Any requests falling outside this time frame would be treated as new treatments and would need to be booked and paid for in the normal way.
9.6 If a correction is deemed necessary by the clinician then this will be offered. If the outcome of the treatment is deemed satisfactory and is a case of more product being required for the individual patient then the additional treatment charge will be made for the additional product used.
10. Your responsibility for loss or damage suffered by you
10.1 We do not seek to limit or exclude our potential liability for anything which cannot be legally limited or excluded. For example, the law does not permit any organisation to limit or exclude its liability if there is personal injury or death caused by negligence.
10.2 Subject to section 10.1, our liability to you for any loss or damage you suffer is limited to the total amount of costs you have paid to us for Services received.
10.3 Access to and use of our services is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system or loss of data resulting therefrom.
11. How we may use your personal information
11.1 Any personal information you provide to us whether provided through our website, in person, on a consent form, over the telephone or by email or otherwise will be processed in accordance with our Privacy Policy, a copy of which is supplied with these terms and available here: www.dermalfillersbromley.co.uk/privacy-policy.
12. Other important terms
12.1 If a court finds part of these terms and conditions illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.2 Which laws apply to this contract and where you may bring legal proceedings: These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.
13. Refer a friend promotion
13.1 The friend(s) cannot be an existing client of Eason Aesthetics.
13.2 Your friend(s) need to book their treatment by the 31st October 2023.
13.3 You will recieve your discount voucher within 7 days of your friend(s)booking their treatment.
13.4 You have until the 31st December 2023 to redeem your voucher.